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Charity First: Responsive Claims Management

Charity First products are backed by industry leaders and when you have a claim our carrier partners will be there for you. To improve efficiency and ensure prompt handling of your claim, all claims must be submitted directly to the appropriate insurance company listed below.

Nonprofit Package (not BOP) and Auto (as of 1/1/17)

Nova Casualty/Hanover
Phone: 1-800-828-7083
Fax number: 1-508-926-1557
E-mail: aixclaims@hanover.com

Nonprofit Workers Compensation (as of 1/1/17)

Nova Casualty/Gallagher Bassett Services
Phone: 866-FIRST-50 (866-347-7850)
Online: CharityFirst@tnwinc.com
Client #: 009032

Nonprofit Package Policy (not BOP) – 24-Hour Telephone and Fax Reporting

Phone: 800.832.7839
Fax: 877.753.2948

Nonprofit BOP Policy and Executive Liability (D&O/EPL)

Phone: 800.523.5545 – or – 610.687.9398
Fax: 610.687.9398

International Policy

Ace USA – U.S. International Claims
Toll Free in the U.S.:
Phone: 866.809.0396

Fax: 866.635.5687
Outside U.S. call collect: 202.659.7777

Key Contact Numbers for Emergency Services

Accident – Domestic

AIG – American International Companies
Accident & Health Claims Division
Phone: 800.551.0824

Religious Program

Zurich American Insurance Company
Tele-Plus Claim Reporting Phone: 800.987.3373